Does my request confirm an appointment?+
No. The team will contact you to agree and confirm the date and time.
Which documents do I need?+
This depends on the service and your circumstances. Tell the centre which procedure you need so it can confirm the documents before your visit.
How do I check the price?+
Ask for the price that applies to your case and what it includes. For administrative services, ask for service charges and official fees to be shown separately.
What if I have a foreign driving licence?+
See the licence exchange section. The medical certificate and the exchange procedure are separate items, and eligibility depends on your case.
How long does the whole process take?+
The visit and the decision or delivery of documents are separate stages. Ask about the visit duration and timescale for your service.
Should I bring a photograph?+
Check whether your service includes a photograph and whether you need any additional image or document.
Where can I park?+
Ask about parking options and the conditions of any available parking benefit when arranging your visit.
How do I change a request or appointment?+
Contact the centre and say whether you need to change a request or an already confirmed appointment. The team will agree a new arrangement with you.